Thursday, August 26, 2010

Using Kaseya Agent Icon to send emails

Ever wanted an easy way to get your clients to send you an email when they need support? Why not use the Kaseya icon?


Here are the steps:

1. Go to Agent Tab, Configure Agents, and select Agent Menu.

2. In the center area, find the 4th check-box from the top (#1). Check the box, and in the empty box next to it, put a description of what you want to show on the icon. In this example I put “Email Support” (#2)

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3. Next, in the “URL” box next to where you typed your description, you can type the mailto: information (#3). You have a variety of options here, but note that the entire URL is limited to 100 characters, so you will have to be careful with your wording. In this example I am including the email address, Subject, and a short body text. The entire line reads:

mailto:chris@networkdepot.com?subject=Support%20Request&body=Enter%20problem%20here:
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4. When you are done entering the URL information, you can check all the machines that you would like to assign this to (#4), and then click the “Update” button (#5)

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5. Next, wait a few minutes (or click “Refresh” on your test computer), and now when you right-click on the icon, you will have the option to “Email Support”

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6. When the user clicks on this, the default email program will open up a new email, and the appropriate fields will be populated.

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Done! Now you just need to educate your clients.

Tuesday, August 24, 2010

Using Proxy Server with Kaseya Agents

Once in a rare while we run across a client that has a proxy server and wants to use Kaseya. In version 5 of Kaseya, it was a hidden menu underneath the “Update Agent” entry off the Agent tab. (Hold down the ALT key and click the area below).


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In K2, it moved. After emails to support we found that it now hides near the top of the Agent Status page, between the “Select Columns” and “Filter” button.

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When you click on this, you will actually open a new .asp page (IE recommened/required).

At the top of the page you can enter the Proxy Server information, including port and login information if needed (bullet #1).     Then you can apply those setting to the system(s) (#2) as required.
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Enjoy!